What I Don’t Know About Obfuscation as a Business Tactic

Grownups have probably known this for a while already, but making billing complicated to the point of confusion is a despicable way to make an extra buck. Changes in consumer laws which have been meant to make credit card and banking charges more transparent stand as proof that the practice is not only ethically objectionable, but illegal as well. In times when customers have so many ways to publicly express dissatisfaction, it surprises me to know some businesses continue to implement the tactic.

I’m used to expecting odd charges to dispute on insurance and medical bills. The arcane intricacies of medical coding seemed designed just for that purpose. I should be used to it from the local car dealership, but they got me again yesterday. Charged twice for an item, with the statement so hard to understand it got past me until I got home. This is the same dealership that added overpriced windshield wipers to a bill several months back when I didn’t ask for them or need them. Fooled me twice, shame on me, I know. Why I let it happen, I don’t understand. I usually watch the monitor when I’m buying groceries to make sure they’re ringing up correctly. I should do the same when it comes to the car and look over my bill carefully BEFORE paying. Dang but I hate being pound foolish.

I’ll straighten things out tomorrow when I return to pick up the part I ordered. The one for which they charged me twice.

What do you know?

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